Working with us as a supplier
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Welcome to the information page for suppliers working with Servier entities in France. It gives you an overview of all the resources available to facilitate working with us.
At Servier, collaboration and mutual respect for economic and ethical commitments are at the heart of our relationships with our suppliers and partners. You can find all our commitments on the following page: Supplier Relations – Servier France.
Supplier Portal : Coupa Supplier Portal (CSP)
The new Coupa Supplier Portal brings enhanced security and simplicity to the relationship between Servier and its suppliers. You now have access to the following features:
- Submit your administrative and financial information to Servier Group entities in France when becoming a Servier supplier
- Respond to risk assessments
- Participate in RFP
- Check the status of your purchase orders and invoices
Useful Resources
Coupa Supplier Portal (CSP)
Below, you will find all the resources to help you get started with the new Coupa Supplier Portal (CSP).
How can I access the
Coupa Supplier Portal?
How do I complete Servier’s
onboarding requirements?
How can I participate in
a sourcing event?
How do I check the status of my
purchase orders and invoices?
Q&A
How to access the Servier CSP ?
To join the CSP, you must have received an email invitation. Regardless of whether you already have a CSP account or not, you will need to create an account and add Servier to your list of existing clients on the CSP. The email template received and the process to follow depend on whether you are an existing or new Servier supplier.
I received an invitation email, but I am not the right person in my organization. Can I forward the invitation?
New Servier supplier: After clicking the « Join & Respond » button in the email received, you will access a form where you can enter the email address of the person you wish to forward the invitation to.
Existing Servier supplier: If you do not have a CSP account, you must create one using the email address where you received the invitation. If your organization already has a CSP account, you can add any person from your company and assign them the appropriate rights.
Is it possible to interact with multiple clients using the same CSP account ?
The CSP is a shared portal. Therefore, you can use this solution for different clients. However, the features you have access to may vary from one client to another.
What does « Respond without joining » mean in the invitation email? (For Servier registered suppliers)
Allows you to respond to the onboarding questionnaire without creating a full Coupa account. For invoice tracking, creating a Coupa Supplier Portal (CSP) account is recommended
I cannot log in / I forgot my password / MFA is blocked, what can I do ?
For any technical issues (access, password reset, MFA), please contact CSP Support. If the issue involves an incorrect email address on the invitation or a form that does not appear, please contact the Servier Onboarding Team.
I received a CSP invitation, but it has expired
Invitations are valid for 30 days. If your invitation has expired, please request a new one from your Servier contact or the Onboarding Team.
How can I fill out the form if my company does not accept the COUPA General Terms and Conditions?
You can still access COUPA and complete the questionnaire by using the button labeled « Respond without joining ».
What features are available to me through the Supplier Portal?
The following features are available:
- Check the status of invoices submitted to Servier
- Manage your administrative and financial information with Servier
- Participate in Servier sourcing events (tenders)
- Respond to risk assessments requested by Servier
- Check the status of purchase orders issued by Servier
Is it possible to have multiple CSP accounts for the same organization ?
Yes, it is possible to create multiple CSP accounts for the same organization (with different email addresses). You may also merge certain accounts if you wish.
Is it possible to have multiple users for the same account?
Yes, you can have multiple users. It is possible to set the access rights for each user, as well as the clients they have access to.
How to create a Coupa Risk Assess (CRA) account?
To create an account, you must receive an invitation from Servier. Depending on the risk level associated with your organization, you may be asked to complete one or more risk assessment forms. If so, you will receive a request via emai
How to update your organization’s administrative and financial information ?
To do this, please contact the Servier Onboarding Team indicating the changes you wish to make regarding your administrative and financial information.
How to access a sourcing event ?
If you are invited to participate in a Servier sourcing event, you will receive an email containing the corresponding link. Currently, it is not possible to access a sourcing event other than through this link.
How to respond to a risk assessment form requested by Servier ?
To respond to a risk assessment requested by Servier, you must access Coupa Risk Assess (CRA), a platform separate from the Coupa Supplier Portal (CSP). The CRA is a platform exclusively dedicated to risk assessment.
How do I receive my purchase orders?
You will systematically receive your purchase order by email. Purchase orders issued via Coupa are sent from the following address: do_not_reply@servier.coupahost.com
How to respond to a risk assessment form requested by Servier ?
For purchase orders generated via Coupa, there are two ways to view them:
- Directly from the email: click the « Manage Order » button in the notification email, without needing to log in to the portal.
- Via the CSP portal: log in to your organization’s CSP account, then go to the « Purchase Orders » tab.
I have a question about an invoice, who should I contact?
For any questions regarding an invoice submitted to Servier, please contact the following email address: mafacture@servier.com
How can I check the status of invoices submitted to Servier in the CSP?
You can check the status of an invoice by going to the CSP under the « Invoices » tab.
If you cannot find the answers to your questions, you can consult the Coupa Compass help resources dedicated to suppliers: Getting Started with the Coupa Supplier Portal | Coupa
Co-contracting Party Interface: Sirion – Our Contract Lifecycle Management (CLM) Platform
Sirion is a secure online solution designed to streamline and simplify the entire contracting process between Servier and its Counterparties, from negotiation to execution.
Sirion allows you to access the most recent version of your contract, review and propose changes, and upload supporting documents when required. This guarantees that you are always working from up-to-date documents and facilitates communication with Servier.
Thank you for your collaboration!
Q&A
How do I log in?
If you are part of a negotiation, you will receive an automated email from servier_clm@sirioncloud.com. Click the link in that email to access the Sirion CLM web portal. You do not require any login credential to access this portal.
I didn’t receive the email
Check your spam/junk folder first. If it is still missing, please contact your Servier Business Contact responsible for the contract by email.
Who can access the contract?
Access is initially sent to the main point of contact at your organization. To involve colleagues, forward the email notification. You are responsible for managing who within your organization receives this link. Access must be limited to individuals who are directly involved in this matter and who are subject to appropriate confidentiality requirements.
Can multiple people review the document?
Yes. Multiple team members can work on the downloaded file. However, please upload only one consolidated version to the portal to ensure version control.
How do I propose edits?
- Download: Click the “Download” button in the portal to get the contract in Word format.
- Edit: Make your changes and add comments directly in the Word document.
- Upload: Use the “Upload” button to submit the revised version. You can also use “Add New File” for additional supporting documents.
- Submit: Click “Submit.” The Servier team will be notified automatic
Are my changes visible?
Yes. Sirion tracks modifications (e.g., via color coding) so both parties can easily identify and review updates.
Is the contract signed in Sirion?
No. Servier uses DocuSign for electronic signature. You will receive a separate email from DocuSign containing the final version for signature.
What if I use a different e-signature platform (e.g. AdobeSign)?
In cases where a different e-signature platform (e.g. AdobeSign) is used, the signature process will be handled outside of Sirion and DocuSign.
What if a handwritten signature is needed?
In cases where a “wet ink” signature is required, the process will be handled manually outside of both Sirion and DocuSign.
How do I get the fully executed (signed) copy?
Once all parties have signed, DocuSign will email you the final PDF and the completion certificate. Please download and store these for your records.